Shipping policy

Shipping Policy

At Exploro, we’re committed to getting your travel essentials to you as quickly and reliably as possible. Below you'll find details about our shipping process.

Processing & Shipping Times

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping times vary by destination but generally range from 5–10 business days, depending on your location and the products ordered.

Multiple Shipments

Please note that some of our products are fulfilled from different warehouses or suppliers. Because of this, items in the same order may arrive in separate packages and on different days. Don't worry—if you received only part of your order, the rest is on its way!

Shipping Costs

We offer calculated shipping rates at checkout based on your location and order size. Occasionally, we may offer free shipping promotions, which will be clearly noted on the site or in your cart.

Lost or Delayed Packages

If your order seems to be taking longer than expected or tracking hasn’t updated, feel free to contact us at info@exploro.ca. We’ll be happy to help you track down your shipment or provide a solution.