FAQ
Frequently Asked Questions
We’re here to make travel simpler.
If you’ve got questions, we’ve got answers. Here’s everything you might want to know about Exploro kits, shipping, returns, and more.
Product and Use
What makes Exploro products travel-friendly?
Our products are compact, leak-resistant, and designed for efficiency. Whether it’s our refillable scrubbers or quick-dry towels, they’re built to keep your routine simple and mess-free.
How do I fill and clean the Travel Scrub or Hair scrubber?
Both open easily for refilling with your favourite soap or shampoo. To clean, rinse thoroughly with warm water — they’re designed to dry fast and avoid buildup.
Orders and Shipping
Where do you ship?
We currently ship to Canada, Australia, New Zealand and several countries in Europe. We are currently unable to ship to the USA due to Tariffs.
How long will my order take to arrive?
Most orders are processed within 1–2 days and delivered in 5–10 business days, depending on your location.
Will I get tracking info?
Absolutely! You’ll receive a tracking number by email as soon as your order ships. If your order includes multiple items, they may ship separately — so you might receive more than one tracking number.